suggestions of Helpdesk software, request tracking - public domain or low cost

[Fabrice Nye]

I tried OTRS a couple of years ago, and it seemed 
to work exactly in the way I intended it to. It 
is fairly customizable and would probably work 
both as an internal IT trouble ticket system and 
as an external customer technical support system.

The main thing that attracted me to this package 
was that most transactions could occur via 
e-mail, and that I could modify the behavior by 
tweaking the scripts. There is also a web 
interface, which can be made to look any way you want.

--F.

At 11:22 8/14/2006, David Carmean wrote:

>Resurrecting an old thread here...
>
>Anyone here have experience with Cerberus?  OTRS?  Kayako?  SupportTrio?
>
>We (Engineering) are trying desperately to get off of Corporate
>IT's evil Vantive system.
>
>Thanks.
>
>--
>David Carmean                                           Network Appliance, Inc
>Infosystems Architect,                                  495 E. Java Drive
>                                                         Sunnyvale, CA  94089


-- 
Fabrice Nye
Redwood Shores, CA 94065  [37°32'20.9"N; 122°15'0.4"W]
Phone: (650) 596-9321
Fax: (772) 619-3777
http://www.life.net/fabrice

	
	"If you can't be a good example, then you'll just have to
	 serve as a horrible warning."
	                           --Catherine Aird