suggestions of Helpdesk software, request tracking - public domain or low cost

[Paul Cubbage]

Jim Adams wrote:
> Bugzilla works well...and is free. ;-)

also idiosyncratic, and not easily configured, or modified.

It's greatest virtue is that it works and a whole lot of people know how to use 
it.  Definitely a lowest common denominator.

> 
> On 8/14/06 11:22 AM, "David Carmean" <david.carmean at netapp.com> wrote:
> 
> 
>>Resurrecting an old thread here...
>>
>>Anyone here have experience with Cerberus?  OTRS?  Kayako?  SupportTrio?
>>
>>We (Engineering) are trying desperately to get off of Corporate
>>IT's evil Vantive system.
>>
>>Thanks.
> 
> 
>