RT vs Bugzilla

[Paul M. Moriarty]

cerise at armory.com writes:
> Not knowing anything about RT, I'd think that would prove the superiority
> of Bugzilla in getting information vital to troubleshooting.
> 
> One really needs that sort of structure to force users to provide useful
> feedback.  While that'll put people off at the same time, some pressure
> from the developers in question might do the trick to keep people in line
> and filing reports via bugzilla.
> 
> -Phil/CERisE
> 

Ahhh, but remember, the mission here is to make the end-user's job as easy
as possible.  That's why the support group exists.  Making yours easier is 
much lower on the list.