RT vs Bugzilla

[Fabrice Nye]

Danny,

I am not familiar with Bugzilla, and have avoided it because I was 
not looking for a bug tracker. I remember looking at several 
packages, and because I wanted something that would support 
everything going through e-mail, I tried OTRS. I was pretty pleased 
with it, in particular the ability to customize pretty finely. I 
think I found it to have features that matched my requirements better 
than RT. For a variety of reasons, I did not go past the 
proof-of-concept phase.

Fabrice

At 3/6/2006 09:48 AM, Danny Howard wrote:
>Hello,
>
>So, uhm, since Tom's awesome presentation (well, I caught the latter
>half ...) and I'm reading his book now "Time Management for SysAdmins"
>and I've got a new hire starting Thursday, who will DOUBLE the size of
>my one-man team . . . I am thinking that RT may be in my future.
>
>Back when I tried it in . . . 2000?  Well, back then it was kinda
>crappy.  Ultimately, since the developers were using Bugzilla, my
>group was told to use Bugzilla as well.
>
>And, we are using Bugzilla at my current gig as well.  Well, I'm not
>really, but the developers are.
>
>Anyone who has experience here?  Advice?  Wisdom?  Is RT sufficiently
>awesome that I can give a decent explanation to my boss as to why we
>are using our own tool?  Or should I just suck it up and do the
>Bugzilla thing?
>
>I'm not looking for a flame war, more just advice on . . . well,
>political advice on relative technical superiority.  So, I guess I am
>trolling up a flame war, eh?  But maybe we can learn something. :)
>
>Thanks All,
>-danny
>
>--
>http://dannyman.toldme.com