RT vs Bugzilla

[James "Mike" Conley]

RT is definitely a better ticketing choice than Bugzilla.  There are 
quite a few other options out there, but in my last position I 
implemented RT after a fairly long search of what was available at the 
time (early 2005).  It worked very well, was simple to install and 
configure, was reliable, and had a long list of "3rd party" add-ons.

--Mike

Danny Howard wrote:
> Hello,
>
> So, uhm, since Tom's awesome presentation (well, I caught the latter
> half ...) and I'm reading his book now "Time Management for SysAdmins"
> and I've got a new hire starting Thursday, who will DOUBLE the size of
> my one-man team . . . I am thinking that RT may be in my future.
>
> Back when I tried it in . . . 2000?  Well, back then it was kinda
> crappy.  Ultimately, since the developers were using Bugzilla, my
> group was told to use Bugzilla as well.
>
> And, we are using Bugzilla at my current gig as well.  Well, I'm not
> really, but the developers are.
>
> Anyone who has experience here?  Advice?  Wisdom?  Is RT sufficiently
> awesome that I can give a decent explanation to my boss as to why we
> are using our own tool?  Or should I just suck it up and do the
> Bugzilla thing?
>
> I'm not looking for a flame war, more just advice on . . . well,
> political advice on relative technical superiority.  So, I guess I am
> trolling up a flame war, eh?  But maybe we can learn something. :)
>
> Thanks All,
> -danny
>
> --
> http://dannyman.toldme.com
>