suggestions of Helpdesk software, request tracking - public domain or low cost

[Alan Horn]

> Since then my money doesn't run to ARS and I'm using RT.  Sadly, it lacks 
> reporting[1], its "Scrips" engine is not _quite_ easy enough to figure out (I 
> tried, and timed out), and the basic priority scheme needs far too much work 
> to be realistic.  (If the top-priority thing in your queue is not what you end 
> up working on, ask yourself, Why not?)  Not only do I not have the money this 
> time, I don't have three months to give to the customization of things like 
> that.

Maybe this has been mentioned, but engaging bestpractical to do 
customizations for you is probabaly fairly reasonable in terms of cost.

Cheers,

Al