I have ATT at HOME here in the DallasTX area. I've had massive outage
problems for about a month. The problem is rather bizzare -- running
snoop(1m) on the firewall displays standard "ARP who is..?" chatter,
including traffic from my defaultroute node (beyond my firewall), but
yet during moments of outage, I can't even ping the thing. When the
network is happy, I can ping that "defaultroute node" address.
The outages come'n'go. I was down most of Wednesday, but up all day for
turkey-day. Today, I was out for about an hour in the afternoon.
I'm not sure which is more gruelling, "just coping" with the outages or
attempting to breach the level-1 tech support to catch someone with a
clue. Of course, their first recommendation is going to be "did you
reboot your PC and power-cycle the cable modem?", which doesn't fix the
problem (network has come back many times already without needing to
reboot) and is a rather detailed process considering my setup.
Rob++
On Wed, 27 Nov 2002 00:24:30 EST, verily did "Rich Holland" write:
> [Hand de-MIMEd/HTMLed by me -- dhw]
>
> I'm starting to wonder if anyone else is seeing systemic problems with
> their ISP's. I've got a broadband connection via Time Warner (Cable) in
> Kansas City, and last week it started sporadically dropping packets.
> Round trip times were all over the map, and anywhere from 40-60% packet
> loss. We swapped modems because TW said a lot of that particular model
> "went bad" the same week (bad capacitors?) but that didn't fix the
> problem.
>
>
>
> I also have a Verizon DSL connection (using Genuity) in Buffalo, NY.
> This week I started seeing very similar behavior. RTT's all over the
> map with random packet loss. This happens whether I'm using Genuity's
> network or Qwest's, and I've been unable to keep a connection up at
> either site for more than 10-15 minutes at a time. I've had more time
> in Buffalo to play with the equipment, and have noticed that the
> connection appears good and steady, but within 10 minutes of a power
> cycle, starts degrading and dropping packets again.
>
>
>
> Normally I'd just say, "@#(*F# cable company," lodge my complaints with
> them, and move on, but it's really bizarre that it's happening with
> multiple ISP's using multiple backbones several thousand miles apart.
>
>
>
> Rich
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Life: Rob at Carrollton.Texas.USA.Earth _`\<,_
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